(Municipal control Centre)
Position: Switchboard Operator x1
Salary: R278334-R382311(Basic Salary per annum excluding benefits)
Post Level: 10/09
Reference: EXT/25/26/124
Requirements: Grade 12, NQF Level 5 Certificate in customer care or contact Management or any related relevant qualifications. 0-2 years’ relevant experience working as a switchboard operator. Computer literacy “Graduate in the relevant field will be prioritized”
Competencies: The ability to speak politely and difficult callers calmly. Operating multi-line Switch board systems. Handing high-call volumes efficiently. Good communication skills and have ability to work under pressure.
Duties: Receive a high-volume number of incoming and outgoing calls from officials and the public. Direct/divert calls as requested by official and the public to relevant employees/directorate/section or sub-sections. Take messages when relevant employees are not available and make sure that the messages are received. handle inquiries from maintain the cleanliness of the switchboard area. Report on the system.
Polokwane Municipality offers challenging opportunities competitive packages, and fringe benefits (Pension, Medical Aid, Housing allowance, etc.)
Polokwane Municipality Recruitment Policy as well as the personnel code as approved by council will guide the process.
Preference will be given to candidates from designated groups in line with the provisions of the employment equity Act, and the council’s employment equity plan or targets and goals. For this reason, we require that Race, Gender, and Disability status be specified. Note: Suitable candidates will be subjected to personnel suitability check (Criminal record, Citizenship, credit record, Qualifications verification, and employment verifications). Where applicable candidates will be subjected to a skills/Knowledge test.
Applications for the position must be submitted through the Polokwane local Municipality portal. Please note that faxed and email applications will not be considered. To apply go to https://apply.polokwane.gov.za